Cancellation Policy

Rolelanded sells prepaid digital credits through one-time purchases. We do not currently offer recurring consumer subscriptions through the standard credit purchase flow.

Once a credit purchase is successfully completed and credits are added to the user account, the purchase cannot usually be cancelled because access to the digital service has been fulfilled.

Users may cancel a purchase before completing payment by closing the checkout window or not submitting the payment. No credits are added and no amount is charged if payment is not completed.

If a payment fails or remains pending, credits may not be added until payment confirmation is received from the payment processor. If the user is charged but credits are not delivered, the user should contact support@rolelanded.ai for review.

Users may stop using Rolelanded at any time. Users may also request account deletion by contacting support@rolelanded.ai from the registered account email.

Account cancellation or deletion does not automatically create a right to a refund for completed credit purchases. Refund eligibility is handled under the Refund Policy.

If Rolelanded is provided under a separate enterprise or written agreement, cancellation terms in that written agreement will apply to the extent they differ from this policy.

For cancellation-related questions, contact support@rolelanded.ai.